<aside> 💡 The Critical Incident Technique captures major incidents, both positive and negative, that users experience during their interactions with a product or service. It provides rich qualitative data that can offer insights into potential areas for improvement or innovation.
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[explain briefly the goal/objective of this project on a high level]
| Hypotheses | Goals | Research questions |
|---|---|---|
| [enter the hypotheses that correspond to this method] | [enter the goals that correspond to this method] | [enter the research questions that correspond to this method] |
<aside> 💡 Which user types/roles will you be inviting? If you have persona’s or user profiles then these would be useful here to help you define what type of users you’d like to have participate in your research.
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| User | User profile | Additional info | Confirmed? | Session |
|---|---|---|---|---|
| name | persona | notes | Yes/No | Which session are they confirmed for? |